Ehsaas 13500 Payment Error 938 – Know Details & How To Fix Step By Step

Ehsaas 13500 Payment Error 938

Ehsaas 13500 Payment Error 938: In May 2025, a significant number of beneficiaries of the Ehsaas Kafalat program encountered a troubling issue while attempting to withdraw their Rs. 13,500 payment: the system-generated Error 938. This error has affected thousands of women, especially in underprivileged areas, and has sparked concern among the families relying on these critical cash transfers.

If you’ve faced this error, don’t worry—this guide will help you understand what the error means, why it occurs, and how you can fix it step by step to receive your rightful payment.

What Is Ehsaas 13500 Payment Error 938?

Error 938 is a transaction failure code that appears when beneficiaries try to withdraw their Ehsaas Kafalat installment via ATMs, HBL Konnect agents, or other authorized BISP withdrawal points. This issue does not mean you are disqualified or removed from the program. Instead, it’s a technical or biometric verification problem, and your funds are still secure in the system.

Many affected individuals see this error despite having received the payment confirmation message or having verified eligibility through the 8171 web portal.

Also Read:Assessment of BISP Eligibility for Women Who Have Acquired Loans – Know Details Step by Step

Common Causes of Error 938 in Ehsaas Payments

There are multiple possible reasons why this error shows up, and most are linked to either biometric verification or technical backend issues. Here’s a breakdown:

Cause	Explanation
Server Overload	During peak days, especially the first few days of payment release, the system may crash due to heavy load.
Faulty Biometric Devices	Outdated or damaged fingerprint scanners used by agents or at ATMs can’t read fingerprints accurately.
Outdated Biometric Record	If your thumbprints are not updated in the NADRA system, it causes mismatch errors.
Slow Sync Between NADRA & BISP Databases	Recently updated records may take time to reflect in the BISP system, causing verification failures.
Poor Internet Connectivity	Weak signals at retailer points or ATMs may cause incomplete transaction processes.
Multiple Failed Attempts	Repeated failures in fingerprint matching can lock your CNIC temporarily for security.
Manual Verification Pending	Your data may need to be manually cleared by BISP staff due to unmatched records.

Step-by-Step Solution to Fix Error 938 in Ehsaas 13500 Payments

If you’ve received error 938, follow these official steps to resolve the issue effectively:

1. Avoid Multiple Failed Attempts

The first rule is simple—don’t keep trying to scan your thumb repeatedly. If your fingerprint fails 3–5 times, your CNIC can get temporarily locked. Instead, take a break and follow the next steps.

2. Try Another Location or Device

Sometimes, the issue lies with the device or network, not your data.

Visit another HBL Konnect retailer, ATM, or BISP-authorized payment center.
Ensure the biometric device is functioning correctly.
Avoid peak times like midday—go early in the morning or on weekdays.

3. Update Your Biometric Record with NADRA

If fingerprint errors persist:

Visit your nearest NADRA office.
Request a biometric re-verification.
Ask staff to refresh your fingerprints and ensure they are compatible with BISP’s system.
After updating, wait 24–48 hours before attempting to withdraw again.

This step is especially important for older women or laborers whose thumbprints have faded due to manual work.

4. Visit the BISP Tehsil Office for Manual Verification

If NADRA records are fine, but you still can’t withdraw:

Go to your nearest BISP Tehsil office.
Bring your original CNIC and any payment-related message received via 8171.
Explain that you’re facing “Error 938.”
Staff will manually verify your record in the central database and forward your case to the technical department.
Once cleared, your payment should become accessible again.

Also Read:BISP 2025 Registration Guide: Why the NSER Survey is Crucial for Continued Payments

5. Wait, If Recently Updated

If you’ve just updated your biometric or family details, your BISP record may take 24–72 hours to sync.

Avoid attempting withdrawal during this period.
BISP servers are upgraded in phases, especially during Phase 3 payments, so delays can be temporary.

Government Measures to Resolve Error 938

The Government of Pakistan and the BISP administration have recognized the large-scale impact of this error. Several corrective steps have been announced:

Special technical task teams have been deployed to track and resolve 938-related issues.
BISP field offices have been instructed to prioritize error complaints.
Manual clearance desks have been set up in districts with high complaint volumes.
New biometric devices are being introduced in high-traffic areas.
Training sessions are underway for local retailers to handle 938 errors more effectively.

These steps reflect the seriousness with which the government is treating the matter. No beneficiary will lose payment due to this issue.

Tips to Avoid Facing the 938 Error

To minimize the chance of encountering this error in the future, follow these precautions:

Don’t rush to withdraw on the first day of release.
Always ensure your CNIC and biometric data are up to date with NADRA.
Avoid sharing your CNIC or fingerprint data with unauthorized agents or individuals.
Do not make multiple failed withdrawal attempts in one day.
Visit a different retailer or ATM if one location is giving repeated errors.
Do not rely on unofficial WhatsApp or Facebook groups for advice. Always use official channels.

How Long Does It Take to Fix the 938 Error?

The duration depends on the cause:

Biometric mismatch fix at NADRA: 1–3 days
Manual clearance by BISP Tehsil Office: 2–5 working days
System auto-sync fixes: 24–48 hours
Device/location-specific error: Immediate upon retrying at another location

Will You Still Get Your Rs. 13,500 Payment?

Yes, absolutely. If you’re eligible and your payment was issued, it’s secure in your BISP wallet/account. Error 938 does not mean cancellation or disqualification. Once your verification is complete, you’ll be able to withdraw the full amount.

Official Helpline and Contacts

If you’re unable to resolve the issue locally, you can call:

📞 BISP Helpline: 0800-26477 (toll-free)
🌐 Web Portal: 8171.bisp.gov.pk

You can also check your eligibility or payment status using your CNIC.

Final Words

The 938 error in the Ehsaas 13500 payment is frustrating, but it’s not the end of the road. With the right steps, such as updating your NADRA record, visiting the BISP office for manual verification, and avoiding risky actions like repeated scans, you can overcome the issue and receive your pending payment.

This issue has affected many, but it’s temporary and is being actively addressed by the authorities. By staying informed and avoiding misinformation, you can protect your payment and ensure a smoother withdrawal experience next time.

Also Read:BISP 2025 Budget Update: 1 Crore Women to Be Included in Benazir Income Support Program

FAQs – Frequently Asked Questions

Q: Is error 938 a sign that I’m disqualified?
No, this is a technical error. Your eligibility is not affected.

Q: Can I try multiple times at the same ATM?
No, avoid repeated failed attempts to prevent CNIC lockout.

Q: Do I need to re-register if I get this error?
No, re-registration is not required. Just follow the biometric and verification steps.

Q: How do I know if my payment is still pending?
Use the 8171 portal or visit your local BISP office for confirmation.

Q: Is there any fee for fixing this issue?
No. All services at NADRA and BISP offices related to this issue are free of charge.